Help center

How can we help?

Guides, frequently asked questions and step-by-step walkthroughs to get the most out of 1booq.

Pick a topic from the categories below…

Scroll down for detailed walkthroughs and the FAQ.

For providers

Set up your business, manage bookings, and grow.

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For clients

Find services, book appointments, manage your schedule.

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Account & security

Password, 2FA, profile and privacy settings.

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Billing & subscription

Plans, credits, invoices and refunds.

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Provider guide

Getting started as a provider

Six simple steps to a fully working online booking setup.

Register and verify your email

Create an 1booq account, then confirm your email via the link we send you. We recommend enabling two-factor authentication (2FA) right away.

Create your business (Provider)

On the Dashboard, enter your business name, description, logo and contact details. This is what your clients will see.

Add your sites

Add each physical location as a separate site — with address, map position, timezone and description.

Create bookable slots

Add your services (tables, rooms, trainers, equipment). You can set maximum capacity, operating hours and even child-slot hierarchies.

Publish availability

On each slot, set whether bookings are confirmed automatically or require your manual approval, and define the open/close time windows.

Share the public booking page

Each Provider/Site/Slot has its own URL that you can share with clients or on social media. Clients can even book without registering, if you enable it.

Client guide

Book in four steps

Easily find a provider and book an appointment.

Find a provider

Filter by city or service type in the search. You can view the provider's profile, available times and reviews.

Pick an open slot

The grid view shows free times at a glance. If sub-slots are available (e.g. tables, rooms), pick the one that fits you.

Enter your details and confirm

Fill in the booking form (name, email, phone, custom questions). Depending on the provider's setting, you can even book without creating an account.

Get confirmations and reminders

You'll receive an email confirmation and automatic reminders before the appointment. You can change or cancel within the provider's allowed window.

Account & security

Keep your account safe

Password & recovery

Use a strong password with at least 8 characters. If you lose your password, use the "Forgot password" flow to set a new one via email.

Two-factor authentication (2FA)

Enable it in Settings → Security. It uses a TOTP authenticator app (e.g. Google Authenticator). Print or safely store your backup codes!

Privacy settings

You can request a data export or account deletion at any time by emailing privacy@1booq.com. The same address handles your rights under GDPR Articles 15–22 — we typically respond within 30 days.

Billing & subscription

Invoicing and fees

How billing works

1booq is credit-based: keeping bookable slots active is paid in credits. A main slot costs 100 credits per month, a sub-slot 50 credits per month. As an individual provider (one person, not your full-time business), you can use 1booq for free with no limits — only professional (business) providers pay.

Buying credits

You can buy credits in one-time packs (50, 100, 250 or 500 credits) or via a monthly auto-refill subscription. Payments are handled by Paddle (Merchant of Record), so all invoices come from them with full international VAT handling. Credits cannot be exchanged back to cash and are usable only within the platform.

Cancellation & refunds

You can cancel the monthly credit subscription at any time on the Profile page; you keep the credits already received until the end of that period. As a consumer, you also have a 14-day right of withdrawal (Gov. Decree 45/2014, Hungary) — unused credits can be refunded within that window.

Provider tools

More than just a calendar

1booq supports the full business workflow — these features are also available.

Calendar sync (iCal)

Sync your bookings automatically to your own calendar (Google Calendar, Apple Calendar, Outlook). On the Profile page you get a unique iCal URL — add it as a subscription in your calendar app.

Inviting workers

Invite colleagues by email and choose their access level: provider owner / site owner / slot owner / contact / booking handler. Permissions are hierarchical and can be changed any time.

QR code check-in

Clients can show their personal QR code (encoding a unique 9-digit user ID) from their Profile. You scan it on-site for instant identification — no need to remember names or booking numbers.

Public profile page

Every provider gets a unique, shareable public URL (e.g. /provider/your-business). Visitors can book without registering (if you allow it), and see your reviews, sites and opening hours.

Glossary

Key terms in 1booq

These are the words you'll come across most often on the platform.

Provider

The business or individual offering the service — for example a hair salon, a gym, or a personal trainer. The top of the hierarchy.

Site (location)

A physical location belonging to a provider. One provider can run multiple sites — for example a Budapest and a Szeged location.

Slot (bookable resource)

A specific bookable unit or service (e.g. a table, a room, a treatment chair, a trainer). A site can hold multiple slots, each with its own opening hours and capacity.

Sub-slot

A finer breakdown under a slot (e.g. the 8 individual tables in a restaurant). Clients can pick a specific sub-slot when they book.

Worker

A staff member of the provider, added by invitation. You can pick their permission level so they only see the data relevant to their role.

Booking

A specific reserved appointment. It can be confirmed automatically, or wait for the provider's manual approval — depending on the slot's setting.

Credit

1booq's internal unit for business features (e.g. keeping slots active monthly). 1 credit ≈ the smallest pack quantum; bigger packs are cheaper per credit. Credits aren't refundable to cash.

2FA / TOTP

Two-factor authentication. An authenticator app (e.g. Google Authenticator, Authy) generates a 6-digit code that adds protection on top of your password. TOTP is an open standard, so any compatible app works.

FAQ

Frequently asked questions

Can I book without creating an account?

Yes, if the provider allows it. You just fill in your name, email and optionally your phone number on the booking form. You'll still get confirmation and reminder emails.

What's the difference between automatic and manual approval?

Automatic approval confirms your booking immediately. Manual approval means the provider reviews it first; during that time it's in "Awaiting approval" status, and you're notified of the decision by email.

How do I cancel my booking?

It depends on the provider's cancellation window (hours before the booking starts). On the My Bookings page you can see the deadline and, within that window, cancel with one click. To rebook a different time, please use a fresh booking flow — single-step rescheduling is not yet supported.

How do I add colleagues (Workers)?

From the Dashboard you can invite them by email and pick their permission level. Main roles: owner (full access at provider/site/slot level), contact (communication and visitor handling), booking handler (only approve/cancel bookings) or temporary helper. Once they accept the invite, they sign in with their own account and only see the data their level grants.

What happens if I run out of credits?

We send a notification and you get a 5-day grace period. If you don't top up, the affected slot(s) are temporarily suspended — but your data and bookings remain intact.

Is my data safe?

Yes. We encrypt data in transit (TLS) and at rest, hash passwords with bcrypt, and follow GDPR end-to-end. See the Privacy Policy for details.

Can I join the workers of an existing provider?

Yes, the provider can invite their workers to the platform. If you're already registered, the invite flow is shorter — you just accept the connection request from your Dashboard.

Which countries is the service available in?

1booq is available in Hungary and across the European Union. Payments are handled by Paddle, which also takes care of international VAT/tax handling. Languages: Hungarian, English, German.

Can I use 1booq for free?

Yes — as an individual provider (one person, not your full-time business) the platform is free with no limits. A fee only applies to professional (business) providers: keeping bookable slots active costs credits monthly (100 credits/month per main slot, 50 per sub-slot).

Can I sync my bookings to my own calendar?

Yes. On the Profile page enable the iCal feed — you'll get a unique URL to add to Google Calendar / Apple Calendar / Outlook (or any iCal-compatible app). Bookings sync automatically. You can regenerate the link any time if it leaks.

What if I didn't receive my confirmation email?

First check the spam/junk folder. If after 5 minutes there's still nothing, you may have mistyped the address — restart the booking with the correct email. If the address is correct, contact support@1booq.com; we can look up the last 30 days of delivery logs to help.

What if I lost access to 2FA?

Use the backup codes you saved at setup (10 codes, each usable once). If you lost those too, write to support@1booq.com — after we verify you own the email address, we'll help you regain access.

Can I check in with a QR code on site?

Yes, if your provider uses it. On your Profile page you can show your personal QR code (encoding your 9-digit user ID). The provider scans it on-site to identify you instantly. Otherwise it's enough to give your name or booking number.

Troubleshooting

Common problems

Try these before reaching out to support.

I'm not receiving emails (confirmations, reminders)

First check the spam/junk folder, and that the email address in your Profile is correct. Look for senders noreply@1booq.com and support@1booq.com. If still nothing, contact support@1booq.com — we can look up the last 30 days of delivery logs to help.

I can't complete the payment

The Paddle pop-up may be blocked — allow pop-ups for the 1booq.com domain in your browser. If that's not it, try a different card or a different browser (Chrome / Safari / Firefox). On mobile the standalone browser works better than in-app browsers (e.g. Facebook).

The booking flow is stuck

Refresh the page and start over. If the issue persists, clear cookies for 1booq.com or try in incognito/private mode. Updating to the latest browser version often helps too (legacy Safari / IE / Edge are not supported).

I lost access to 2FA

Use the backup codes you saved at setup (10 codes, each usable once). If you lost those too, contact support@1booq.com — after we verify you own the email address, we'll restore access.

I can't see my credit balance

Your current balance is shown at the top of the Dashboard and under Billing / Profile. If you just bought credits, it can take 1–2 minutes for the Paddle webhook to arrive — refresh the page. If after 10 minutes you still don't see them, contact us.

Can't find what you need?

Our support team is here to help. Send us an email and we'll get back to you quickly.

support@1booq.com Legal notice

We usually reply within 24 hours.